Welcome to Carats & Candles. By using our website and placing an order, you agree to the following terms and conditions. Please read them carefully before shopping with us.

1. About Us

Carats & Candles is a stationery and lifestyle brand based in Tennessee. When we say “we,” “us,” or “our,” we’re referring to Carats & Candles. When we say “you,” we mean the individual visiting our website and/or purchasing products for personal use.

2. Orders

• An order is confirmed when payment is received, and you receive an order confirmation email.
  
• We reserve the right to cancel or decline orders if products are unavailable, payment cannot be processed, or an error is found in product information.
  
• Once placed, orders cannot be changed or cancelled. Please review carefully before completing checkout.
  

3. Products & Pricing

• We strive to accurately represent products, but slight variations in color, texture, or layout may occur due to printing or screen settings.
  
• Prices are in USD and may change at any time.
  
• Sales tax and shipping are added at checkout.
  

4. Shipping & Delivery

• Orders usually ship within 3–5 business days. Delivery times are estimates and may vary.
  
• Free delivery is available for approved wholesale partners in Middle Tennessee.
  
• We are not responsible for delays once an order has been shipped.
  

5. Returns & Damages

• Because of the nature of our products, all sales are final.
• If an item arrives damaged or misprinted, please contact us within 7 days at [your email] with photos and we’ll make it right.

6. Wholesale

• Approved retailers will be provided with separate wholesale terms and conditions in addition to these general terms.

7. Intellectual Property

• All designs, logos, images, and content on our site belong to Carats & Candles and may not be copied, reproduced, or altered without our written permission.

8. Liability

• We are not responsible for indirect losses such as delays, missed events, or errors beyond our reasonable control (such as weather, shipping disruptions, or other unforeseen circumstances).

9. Privacy

• Your information is only used to process orders and provide updates if you’ve joined our mailing list. We will never sell or share your data.

10. Governing Law

• These terms are governed by the laws of the State of Tennessee.

Thank you for supporting Carats & Candles. We’re honored to be part of your meaningful moments.